Privacy Policy

Privacy Policy – Pink Mobile

Last updated: Pre-Launch Period

Pink Mobile (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, purchase our services, or interact with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pink Mobile is a UK mobile service provider offering SIM-only mobile services.

Website: www.pinkmobile.uk

For the purposes of data protection law, Pink Mobile is the data controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide

• Full name

• Email address

• Phone number

• Billing address

• Payment information (processed securely by third-party payment providers)

• Referral information (referrer/referee identifiers)

• Communications with us (emails, support queries)

2.2 Information Collected Automatically

• IP address

• Device and browser information

• Website usage data (cookies, analytics)

• Transaction history

2.3 Network & Service Data (Post-Launch)

Once the service launches, we may also process:

• Call, text, and data usage records

• SIM and device identifiers

• Roaming usage data
  This data is required for billing, fraud prevention, and regulatory compliance.

3. How We Use Your Data

We use your personal data to:

• Provide and manage your Pink Mobile service

• Process payments and refunds

• Manage pre-launch orders

• Administer referral and promotional programmes

• Communicate service updates, including network launch

• Provide customer support

• Prevent fraud and misuse

• Comply with legal and regulatory obligations

• Improve our website and services

4. Legal Bases for Processing

We process your data under the following legal bases:

• Contractual necessity – to provide the services you purchase

• Legal obligation – to meet regulatory and tax requirements

• Legitimate interests – fraud prevention, service improvement, network security

• Consent – where required (e.g. marketing communications)

You may withdraw consent at any time where consent is the legal basis.

5. Marketing Communications

We may send you service-related updates and promotional messages.

• You can opt out of marketing emails at any time using the unsubscribe link

• Essential service communications (e.g. launch updates, billing notices) cannot be opted out of

6. Sharing Your Data

We may share your personal data with trusted third parties, including:

• Payment processors

• Network and roaming partners

• SIM and logistics providers

• IT, hosting, and analytics providers

• Fraud prevention and identity verification services

• Regulators or law enforcement where legally required

All third parties are contractually required to protect your data and only use it for authorised purposes.

7. International Data Transfers

If your data is transferred outside the UK:

• We ensure appropriate safeguards are in place

• This may include UK adequacy regulations or approved contractual protections

8. Data Retention

We retain your personal data only for as long as necessary:

• Pre-launch order data: retained until service activation or refund

• Account and billing data: retained to meet legal and regulatory requirements

• Marketing data: retained until you opt out

When no longer required, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

These rights may be limited where processing is required by law.

10. Cookies

We use cookies and similar technologies to:

• Ensure website functionality

• Analyse website usage

• Improve user experience

For more information, please see our Cookie Policy.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure servers

• Encryption where appropriate

• Restricted access controls

• Regular security reviews

Despite these measures, no system is completely secure.

12. Children’s Data

Pink Mobile services are not intended for individuals under 18.
We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on www.pinkmobile.uk.

14. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact us via:

www.pinkmobile.uk